Your products are visible in search from day one. How long it takes to get your first sale depends on category, price and competition.

Yes, there's no minimum commitment. You can pause or close your store whenever you want, at no extra cost.

No, you can use Skroutz as your platform without having any extra additional costs.

Yes, but there is also a free one with reduced benefits. You can check the tiers section for more information.

Your products automatically appear in Skroutz search and price comparison results, at no extra advertising cost.

Yes, you have full control over your prices and offers at any time.

You have them by default and at no additional cost. Note that these services usually cost around 3-4% of the product's price.

For an order to be eligible for payment it must have been delivered. You get paid for delivered orders once a week. Premium memberships allow for daily payments, depending on your selected package.

Almost never, unless for problems that Skroutz can't really help the user with (e.g. a missing invoice).

At Skroutz we pay great attention to the user's experience. A cancelled order is a very bad experience which may deter the user from buying again. There is a cancellation fee of up to 50% of our commission for cancelled orders.

We handle the returns process on your behalf through the Skroutz Last Mile network, so the customer experience stays seamless.

The return cost is determined by the return policy you've set, according to the marketplace terms.

Skroutz compensates merchants for damaged / lost deliveries up to 0.4% of their GMV. With good operations in place, our merchants rarely exceed that limit.

The customer can return anything within 14 days per Greek e-commerce law. We make sure the product is in its original state for you to be able to sell it again, and if not, you can apply for compensation.

Our partner courier picks up orders directly from your premises, according to the pickup schedule you choose.

Yes, you can update your pickup address whenever needed from the Merchants Panel settings.

The commission covers customer acquisition, shipping, payment fees & BNPL, undelivered orders, returns, customer support and buyer protection — you never pay for these separately.

Skroutz tracks user behavior and removes the privilege of Cash on Delivery from users who abuse the service. In any case, you will never be burdened with the cost of an undelivered item.

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We charge handling fees, which you can see here.

You send your stock to our warehouses, and our robotic warehouse handles picking and packing for every order, so you don't need your own storage space or warehouse staff.

Storage space, staff, equipment, packaging and insurance are all bundled into your commission, with no separate warehouse fees.

Yes, Fulfilled by Skroutz is optional. You can also fulfill orders yourself from your own warehouse or premises.

No. Your products automatically appear in Skroutz search and price comparison results, and this is already included in your commission.

Yes, you can optionally boost visibility with Sponsored listings, Deals & Coupons or Brand Booster campaigns for an extra cost.